Refund policy

Refunds & Cancellations

Our Shopify optimization packages and other professional services are digital, non-physical services. Once work has started, the service cannot be returned and is generally not eligible for a refund.

If you are not satisfied with the work or believe something has not been delivered as agreed, please contact us. We will review the situation with you and work toward a fair solution.

If you wish to cancel a project before work has started, please contact us as soon as possible so we can review the status of your order.

For questions regarding a service, cancellation, or refund, please contact us at jamie@chopchopify.com